At Title Trading, we know we are operating in a competitive environment. That’s why we value your business and want to go that extra mile to earn it. One way we do that here at Title is by taking our Service and Support seriously. In fact, you could say…..we take it to the ‘Extreme’. Below is what you can expect from your initial point of contact with us right through your ongoing business relationship as an Affiliate as part of what we have coined our ‘Extreme Service and Support™ Environment’.
Inquiry Stage
- Immediate direct line of contact with Head Office staff by either phone or Skype
- Next day guaranteed response by e-mail
- Correspondence available in English or Chinese
- Accurate information on our offerings made readily available to enable you to make an informed decision
- Constant point of contact throughout inquiry process to ensure familiarity with your specific needs
On-Boarding
- Effective and interactive training program including all aspects of running your trading business
- Training available live in person at our International Headquarters in Montreal or remotely via the web in special circumstances
- Training includes direct access to experienced Affiliate Managers for benefit of firsthand experience
- Opportunity to sit in on actual trading course to learn from traders' perspective and to see how experienced trainers educate and teach new recruits
- Communication available in English or Chinese
- Constant point of contact throughout on boarding to ensure familiarity with all your needs
- One month post follow up review to assist with any issues or ensure you are on the right track
Affiliate Level
- Live online support throughout each trading day from our exceptional Support Team
- Direct, anytime access to experienced Affiliate Managers and Corporate Affiliate Team members
- On-demand Affiliate performance and management reviews
- Support available in English or Chinese
